Dialpad Features

Dialpad provides a comprehensive suite of advanced features to help streamline your business communications and improve productivity.

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Ai Voice

Dialpad's business phone system comes with all the essential features that you need to make and receive calls, like call routing, call forwarding, interactive voice response (IVR), and more.

Voicemail

Voicemail with accurate transcriptions and custom greetings

Business phone app

A business phone app that works across iOS, Android, PC, and Mac

Porting numbers

Keep your phone numbers even when you switch to Dialpad

Visual voicemail

Save time with voicemails transcribed with Dialpad Ai

Local presence

Use a local number to better target prospects outside your region

Caller ID

Custom caller ID protects your personal number on your cell phone

Simultaneous Ring

Send incoming calls to all connected devices at the same time

Virtual phone number

Get a virtual phone number for your business in just a few minutes

Business phone number

Get set up with a local number for work in just minutes

Business text messaging

Communicate with SMS, MMS, and group messaging

High-definition phone calls

Make HD voice calls from any device, anywhere

Enterprise VoIP solutions

Empower your distributed team to take phone calls from anywhere

Virtual receptionist

Ensure every incoming business call is handled efficiently

International calling

Gain access to crystal-clear international phone calls

Three-way call

Need to do a three-way call? It's free with all Dialpad plans

VoIP phone service

Make phone calls from anywhere, on any device

Interactive voice response

Easily route calls with an interactive voice response (IVR) system

Call routing

Save time by making sure every call gets to the right agent

Call forwarding

Divert phone calls to another number or even your cell phone

VoIP number

A VoIP number lets you create a business presence anywhere

Call transfer

Easily transfer a live call to another person in your company

Call park

Managing a large volume of calls? Quickly handle them as a team

Call flip

Seamlessly flip a call between your computer and phone

Toll-free number

Having an 800 number can bring you from unknown to iconic
Further reading

Blogs

Guides

Glossaries

Ai Contact Center

Go beyond the basics. Dialpad's Ai Contact Center has all the features that help you make the most out of your customer conversations, like real-time assist and analytics.

Automatic call distributor

Make changes to your call routing in minutes

Omnichannel

Manage all your voice, video, and digital channels in one place

Real-time assist

Real-time screen pops to help agents answer tricky questions

Voicemail drop

Help your sales team connect with more prospects in less time

Call queue

Organize and distribute calls to reduce your wait times

Call recording

Record your phone calls with a click—while staying compliant

Auto attendant

Automatically route calls to the right person or department, 24/7

Contact center analytics

Analyze customer data and understand key contact center metrics

Contact center integrations

Link your CRM and contact center data for better efficiency

Call center recording

Secure contact center call recording and screen capture

Power dialer

Designed for high-volume outreach sales teams
Further reading

Blogs

Guides

Glossaries

Ai Meetings

Stay connected with your team and get transcriptions and call summaries after every meeting with Dialpad—without ever having to appoint a note taker.

Voice call

HD voice calling from any device using the latest VoIP technology

Conference call app

Host or join online meetings from your desktop or mobile device

Screen sharing

Easy screen sharing with just one click—works on mobile too!

Free video conferencing

Free video conferences in HD video with security features and more

Video call

Online video calling designed to help businesses get work done

Web conferencing

Meet virtually with your prospects, clients, and colleagues

Conference call

Launch (and join) conference calls from any device, any time

Dial-in number

Make it easy for anyone to join your next conference call

Legal conferencing

Designed to help law offices provide a better client experience

Video chat

Video chat with with HD audio and video, screen sharing, and more

Secure conference call

Robust controls like muting guests, virtual waiting rooms & more

HD conference calls

Get HD conference calls for remote or hybrid workforces

International conference calls

Get local access numbers in over 50 countries for your calls
Further reading

Blogs

Guides

Glossaries

Intelligence & Analytics

Use Dialpad Ai across your business communications, whether it's with customers or amongst your team. Our Ai features are built to provide you with key insights about your business and help your team work better.

Dialpad Ai

Dialpad Ai gives you real-time transcripts, insights, and more

Speech analytics

Better understand how customer conversations are going with Ai

Call analytics

Easily see metrics like inbound calls, missed calls, and more

Contact center sentiment analysis

Help contact center supervisors easily monitor all active calls

Customer satisfaction (CSAT)

Collect feedback instantly and improve your customer service

Ai sales coach

Provide your reps with real-time sales tips and manager support
Further reading

Blogs

Guides

Glossaries